Refund policy

At ORNEIGE, customer satisfaction is important to us.

Because of the nature of fragrance products and for hygiene reasons, all fragrance sales are final. We do not accept returns or exchanges for opened or used products.

If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery at contact@orneige.com, including your order number and photos of the issue. We will review your request and offer an appropriate solution.

Orders cannot be cancelled once they have been processed or shipped.

Shipping fees are non-refundable.

If you have any questions about your order, please contact us at contact@orneige.com.