Shipping policy
Last updated: May 2026
At ORNEIGE, we are committed to processing and shipping your orders as quickly as possible.
Order Processing
Orders are generally prepared and shipped within 1 to 3 business days after payment confirmation.
Estimated Delivery Times
Estimated delivery times are as follows:
- Canada: 2 to 8 business days
- United States: 4 to 10 business days
These delivery times are estimates and may vary depending on the carrier, destination, weather conditions or any other circumstances beyond our control.
Free Shipping
Free shipping is offered according to the current promotions displayed on our website.
Order Tracking
When an order is shipped, a tracking number is sent by email when available.
Shipping Address
The customer is responsible for providing a complete and accurate shipping address. ORNEIGE cannot be held responsible for delays, losses or additional fees caused by an incorrect or incomplete address.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery at contact@orneige.com, providing your order number and any relevant information.
Taxes, Duties and Import Fees
Depending on the destination country or region, taxes, customs duties or import fees may apply. These fees are the customer's responsibility when required by local authorities.
Contact
For any questions about shipping or tracking your order, please contact us:
ORNEIGE
Website: orneige.com
Email: contact@orneige.com